Integration Guide

Salesforce Marketing Cloud

Monitor Salesforce email deliverability and inbox placement

Setup Time

15 minutes

Difficulty

Complex

Method

OAuth

Ready to start monitoring?

Follow the steps below to connect Salesforce Marketing Cloud to InboxEagle and gain inbox placement visibility.

Create Free Account

Integration Benefits

What InboxEagle Adds to Salesforce Marketing Cloud

Inbox Placement Data

Real placement metrics across ISPs. Salesforce MC reports delivery and engagement only.

Real-Time Reputation Alerts

Proactive alerts when your sending IP or domain reputation changes.

AI Diagnosis

Root cause analysis of placement drops with actionable fixes.

DMARC Monitoring

Full DMARC alignment tracking and aggregate report parsing.

Observability

Monitoring Gaps in Salesforce Marketing Cloud

Salesforce Marketing Cloud provides robust campaign features, but lacks visibility into where emails actually land. InboxEagle fills these gaps.

Feature

Missing in Salesforce Marketing Cloud

Inbox Placement

Salesforce MC reports bounce/delivery but not ISP-level placement data.

Reputation Monitoring

IP reputation visible in settings but no change alerts.

DMARC Tracking

No aggregate report monitoring or alignment enforcement guidance.

Getting Started

Setup Instructions

Create a Salesforce API Integration

In Salesforce, create a new Connected App for InboxEagle.

→Go to Setup → Apps → App Manager
→Click "New Connected App"
→Name: "InboxEagle"
→Enable OAuth Settings
→Add "api" to Selected OAuth Scopes

Get OAuth Credentials

Copy your Client ID and Client Secret from the Connected App details.

Connect to InboxEagle

Paste OAuth credentials into InboxEagle and authorize access.

Configure Sending Account

Select your sending account in Salesforce MC that you want to monitor.

Troubleshooting

Common Issues & Solutions

OAuth connection fails

Ensure you have admin access to your Salesforce org. Check that your Connected App is enabled and IP restrictions are not blocking the connection.

Sending account not detected

Go to Salesforce MC → Setup → Deliverability and confirm your sending account is listed and active.

API quota exceeded

Salesforce has API call limits. Contact Salesforce support if you're hitting quota limits with InboxEagle monitoring.

Questions

Frequently Asked Questions

Do I need Salesforce pardot or just Marketing Cloud?

This integration works with Salesforce Marketing Cloud (Email Studio). Pardot has a separate integration available.

Is OAuth secure with Salesforce?

Yes. InboxEagle uses industry-standard OAuth. Your credentials are never stored; we only hold the access token.

What permissions does InboxEagle need?

Read-only access to email analytics, tracking events, and subscriber data. No write permissions.

Start Monitoring Your Salesforce Marketing Cloud Emails

Follow the setup steps above, then use InboxEagle to run seed list tests on your Salesforce Marketing Cloud campaigns and track real inbox placement across all ISPs.

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