⚠️ Critical Issue
Postmark High Spam Complaint Rate: Recover Sender Reputation
Your Postmark spam complaint rate is above 0.3%
Fix within 24 hours.
Check Postmark complaint metrics:
1
Review Postmark Activity for complaints
2
Check recent sends
3
Identify triggers
What Could Be Causing This?
Content Triggers Complaints
Most CommonMisleading subject or aggressive content causes complaints.
How to confirm:
Review Activity in Postmark.
Fix Playbook
Step 1: Fix Email Content
HoursImpact: High
- Match subject to content
- Soften language
- Add clear unsubscribe
- Remove aggressive CTAs
Postmark-Specific Note:
Postmark tracks complaints in Activity feed.
Prevention Checklist
- Test subject lines before sending
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How quickly does Postmark respond to high complaint rates?
Postmark flags high complaint rates in real-time; above 0.5% triggers account review.