⚠️ Critical Issue
AWS SES Account Suspended: Restore Sending
Your AWS SES sending has been paused or suspended
Act immediately.
Check AWS SES status:
1
Check SES dashboard for status
2
Review CloudWatch metrics
3
Check bounce/complaint rates
What Could Be Causing This?
High Bounce Rate
Most CommonInboxEagle Detects This ✓
AWS SES pauses sending if bounce rate exceeds threshold.
How to confirm:
Check CloudWatch bounce metrics.
High Complaint Rate
CommonInboxEagle Detects This ✓
Complaint rates above 0.5% trigger pause.
How to confirm:
Check CloudWatch complaint metric.
Fix Playbook
Step 1: Clean Your List & Request Reactivation
DaysImpact: High
- Remove bounced addresses
- Remove complained-about contacts
- Contact AWS support
- Provide list cleaning evidence
- Request sending resume
AWS SES-Specific Note:
AWS SES requires documented evidence of list improvement.
Prevention Checklist
- Monitor CloudWatch metrics
- Validate lists before sending
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How do I know if AWS SES paused my sending?
Check AWS SES Sending Limits in the console; paused status will be shown.