Refund and Cancellation Policy

This Refund and Cancellation Policy forms part of the InboxEagle Terms of Service. If anything here conflicts with a signed order form or written agreement with InboxEagle, the signed document prevails.

1. General Policy

InboxEagle is a subscription service. Fees are charged in advance for each subscription term, monthly or annual, and are generally non-refundable once charged, including for a partly used term.

The exceptions are the ones set out in this policy, and any refund rights that applicable law gives you and that cannot be waived.

2. Free Trial

InboxEagle offers a 14-day free trial. No credit card is required to start, and nothing is charged during the trial.

You are only billed after you choose a paid plan and provide payment details. From that point the rules in this policy apply, so use the trial to confirm InboxEagle fits your sending setup before you subscribe.

3. Billing and Auto-Renewal

• Paid subscriptions renew automatically for a term of the same length (monthly or annual), at the then-current price shown on the pricing page unless your order says otherwise.
• To stop a renewal, give notice of non-renewal at least thirty (30) days before the end of the current term, as set out in the Terms of Service.
• Plan changes that raise your tier, such as a larger contact volume, are billed at the rate for the new tier from the date of the change.

4. Cancellation

You can cancel at any time by emailing support@inboxeagle.com from the address registered on your account.

• Cancellation stops future renewals. Your access continues until the end of the term you have already paid for.
• A subscription term cannot be cancelled before it expires, so cancelling mid-term does not end the term early or trigger a pro-rata refund.
• Cancellation requests received less than thirty (30) days before renewal may not stop that renewal. See section 6 for how we handle those.

5. When Refunds May Be Considered

At our discretion, and subject to applicable law and any signed agreement, InboxEagle may issue a full or partial refund or account credit for:

• Duplicate or erroneous charges for the same term.
• A renewal charged after you gave valid non-renewal notice within the required period.
• A verified, extended outage caused by InboxEagle that prevented use of the core Service.
• Refund rights that applicable law provides and that cannot be waived.

Any refund is limited to the amount you paid for the current term. It never exceeds that amount, in line with the Termination section of our Terms of Service.

6. Non-Refundable Situations

We generally do not provide refunds for:

• A change of mind, or a decision to stop using the Service part-way through a term.
• Low usage, such as seed tests not run or monitored domains not added, where the Service worked as described.
• Results that differ from your expectations of inbox placement. InboxEagle reports where your email lands. It does not guarantee a placement outcome.
• Renewals where non-renewal notice was not given at least thirty (30) days before the term ended. We may still review these case by case if you contact us promptly.
• Accounts suspended or terminated for cause, including breach of the Terms of Service, violation of our Content Policy, fraudulent activity or nonpayment.
• Charges from earlier terms than the one currently running, unless required by law.
• Fees charged by third parties, such as your email service provider or payment processor.

7. How to Request a Refund or Credit

Email support@inboxeagle.com from the address registered on your account and include:

• Your company name and the email address on the account
• The invoice number or charge date and amount
• A short explanation of why you are requesting a refund

We may ask for further information to verify the request. If a refund is approved, it is returned to the original payment method. Your bank or card issuer controls how long it takes to appear on your statement.

8. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We can usually resolve billing questions faster directly. Opening a chargeback without contacting us first may result in your account being suspended while the dispute is reviewed.

9. Governing Law

This policy is governed by the laws of the state of Georgia, without regard to its conflict of law provisions. Any claim or dispute is subject to the courts with jurisdiction within the County of Fulton, Georgia, or the U.S. District Court located in that state, as set out in the Terms of Service, unless mandatory law requires otherwise.

10. Changes to This Policy

We may update this policy from time to time. The updated version is posted on this page, and your continued use of the Service after it is posted means you accept the change. Changes do not affect charges already made.

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